Gift&art is committed to selling quality products which we hope you will love. However, we understand that there may be a time when you change your mind and need to exchange or return something you have bought. If you are not entirely satisfied with any item, it can be sent back to us for a refund, provided it is returned within 14 days after delivery has been made (unless otherwise specified). Please contact Costumer Services first to arrange the most suitable returns procedure.
You should return the goods to us at your own cost (following the Returns Procedure below). You must take reasonable care of the products, and return them undamaged to us .We request customers to return the products with strong boxes and to ensure that the package is sufficiently robust to minimise the risk of transit damage. Please note that goods are returned to us at your risk and we may make a deduction from the reimbursement for goods that are returned to us damaged.
- If you wish to exchange the product for a different variant (size, colour, etc) please return the product to us and enclose the Returns Slip found on the Despatch Note shipped with the product, indicating the required size/colour/etc. The replacement will be sent free of charge.
- If the product is damaged / faulty or the wrong item has been sent to you and you require a replacement, please contact Customer Services to arrange the most suitable returns procedure. When returning the item, please enclose the supplied Returns Slip giving details of the damage/fault. The product will be replaced or repaired and sent back to you free of charge. If no replacement stock is available, a refund will be issued. Please note that if you return goods to us that are found not to be faulty on inspection by us, we reserve the right to deduct the cost of collecting the item from you from any refund we make in respect of those goods.
- If you want an immediate replacement, please contact Customer Services to process a new order. You will be charged for your new order and then refunded on receipt of your original item. Bulky/large items: Please contact Customer Services to arrange the most suitable returns procedure. Please note that you will have to pay for returning the item to us if you are cancelling your contract.
- Customers are responsible for paying return postage.